Renovaco Group Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services across Australia.
By accessing our website or providing your personal information, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information in the following ways:
1.1 Personal Information
Provided directly by you through:
Contact forms
Quote or consultation requests
Phone calls, emails, or SMS
Project or job enquiries
This may include:
Full name
Phone number
Email address
Property or job location
Project details, plans, or descriptions
Any other information you voluntarily provide
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring URLs
Cookies and analytics data
2. How We Use Your Information
Renovaco Group Pty Ltd uses your information to:
Respond to enquiries and provide quotes or estimates
Arrange site visits, consultations, and project delivery
Communicate about your renovation or construction project
Improve our website, services, and customer experience
Manage internal business operations
Conduct marketing and advertising activities
Comply with Australian legal and regulatory obligations
3. Cookies & Tracking Technologies
Our website uses cookies and tracking technologies to enhance functionality and performance, including but not limited to:
Google Analytics
Google Ads conversion tracking
Meta (Facebook & Instagram) Pixel
Website security and performance tools
You can control or disable cookies at any time through your browser settings. Disabling cookies may affect some website functionality.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only where necessary:
With trusted third-party service providers (e.g. website hosting, CRM systems, marketing platforms, trades or subcontractors involved in your project)
To comply with legal or regulatory requirements
To protect our legal rights, property, or safety
All third parties are required to comply with Australian privacy laws and confidentiality obligations.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
Unauthorised access
Misuse or loss
Alteration or disclosure
While we strive to protect your information, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under Australian privacy law, you have the right to:
Request access to your personal information
Request correction of inaccurate or outdated information
Request deletion of your data where legally applicable
Opt out of marketing communications at any time
To exercise your rights, please contact us using the details below.
7. Links to External Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external sites.
8. Changes to This Privacy Policy
Renovaco Group Pty Ltd may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Renovaco Group Pty Ltd
Email: info@renovaco.com.au
Phone: 0418 266 022